AI Copilot
Most copilots only talk. This one also acts: it explains any message's real delivery status in plain language, then launches a journey, pauses a campaign or builds a segment on request — each as an explicit, named action rather than a guess.
"Sent" is not "delivered", and that gap is where support tickets come from. Ask the copilot about any message and it reads the real record: delivered (with the timestamp), sent (accepted by the carrier, still waiting on a delivery receipt — and if it sits there 24 hours, the DLR sweep flags it), suppressed (the recipient never confirmed a double opt-in, your frequency cap was reached, or they opted out), or failed. Each answer comes with the next step, not just the diagnosis — raise the cap in Sending Policy, or accept that an opt-out is working exactly as intended.
Then it does the work. Four named actions are wired to real endpoints: explain a message, launch a journey, pause a campaign, and build a segment from a description. Nothing is inferred and fired off — you name the action, the platform performs it, and it is recorded like any other change.
Alongside it, Autopilot works the other direction: instead of waiting to be asked, it proposes next-best actions — a win-back automation, a campaign worth running — as concrete drafts with a real journey graph behind them. A proposal does nothing until you execute it. Copilot is included from Growth upward, and each answer counts as one AI generation against your plan's monthly pool, so the cost is a number you can see rather than a surprise.
Benefits
Why it matters
Answers the "why didn't it arrive?" question
It reads the actual delivery record — carrier acceptance, receipt, suppression, opt-out — and says which one happened, in a sentence a non-engineer can act on.
It acts, not just advises
Launch a journey, pause a campaign, build a segment — real operations against real endpoints, so the answer and the fix are one step apart.
Named actions, no improvisation
The copilot can only perform a fixed set of actions you invoke by name. It cannot invent an operation, and Autopilot proposals stay inert until you execute them.
Metered, so it can't run away with your bill
One answer is one AI generation from your plan's monthly pool, with the counter in the dashboard — not token-priced guesswork.
Capabilities
What you can do
Explain any message
Delivered, awaiting a receipt, suppressed or failed — with the reason and the suggested next step for each.
Launch a journey
Activate an existing automation by name instead of clicking through the builder.
Pause a campaign
Stop a send in flight the moment something looks wrong, without hunting for the right screen.
Build a segment from a description
Describe the audience in words; the copilot turns it into real segment rules you can inspect and edit.
Autopilot proposals
Proactive next-best-action suggestions — automations and campaigns — each backed by a real draft you approve or ignore.
API example
Build it in minutes
# Copilot actions use a dashboard session (JWT), not an API keycurl https://api.wezend.com/v1/copilot/act \ -H "Authorization: Bearer $WEZEND_JWT" \ -H "Content-Type: application/json" \ -d '{ "action": "explain_message", "params": { "message_id": "3fa1e2c0-..." } }'Frequently asked questions
Can the copilot send messages on its own?
No. It performs a fixed set of named actions — explain, launch a journey, pause a campaign, build a segment — and each one is invoked deliberately. Autopilot's proposals are drafts that do nothing until you execute them.
Which plans include it?
Growth and above. Each answer draws one AI generation from your plan's monthly pool, and the remaining balance is visible in the dashboard.
Is it available over the API?
Yes, at `/v1/copilot/act`, but it authenticates with a dashboard session (a Bearer JWT) rather than an API key — it is a human-in-the-loop tool, not a server-to-server one. For programmatic control from an assistant, use [Connect AI](/en/features/ai-connector) instead.
Related
AI Studio
Type what you want — "a win-back email for customers who haven't ordered in 60 days" — and AI Studio returns a full draft: the audience segment, a written email, an A/B subject line and a suggested send time. You review and ship.
AI Connector (MCP)
Connect your own AI assistant to your WeZend account: 44 customer-scoped tools that read, configure and (with explicit confirmation) operate the platform — segments, campaigns, journeys, templates, domains, budgets and more.
AI Performance Analyst
Every week the analyst turns your digest numbers into a short, readable narrative — what changed, why it matters, and one concrete thing to do next. When AI is configured it's written by Claude; otherwise a rules-based version, so it always works.
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