One platform for every customer interaction
WeZend unifies omnichannel messaging, a real-time customer data platform and AI-driven automation — so you can reach, understand and act on every customer from one place.
- EU data residency
- 99.99% uptime SLA
- 130+ countries
POST /v1/messages/send{ "to": "+4512345678", "channel": "auto", "fallback": ["whatsapp", "sms"], "template": "order_shipped", "variables": { "name": "Mette" }} ← 200 OK { "status": "delivered", "channel": "whatsapp" }Works with the stack you already run
The actual product
This is what you'll be working in
Real screenshots from the live platform — the dashboard, the visual journey builder and Connect AI. No mockups.
WeZend
Three products. One platform.
Stop stitching together point solutions. WeZend replaces your messaging vendors, your CDP and your automation stack.
Features
Everything to reach, understand and act
Channels, customer data, automation and AI — built to work together.
Outcomes
What you get out of it — and why it's true
No vague promises. Every point below exists because a concrete platform mechanism delivers it — and the link shows you exactly which one.
More messages actually arrive
Every send is routed to the best-performing vendor for the destination — and when a route degrades, traffic fails over automatically. Messages that still fail land in a dead-letter queue for one-click retry instead of vanishing.
How routing & failover workYou always know why something failed
The Delivery Inspector translates raw carrier error codes into plain language: what happened, why, and what fixes it. The 45-minute support ticket becomes a 30-second lookup your own team can do.
See the Delivery InspectorInbox placement that lasts
Double opt-in, one-click unsubscribe (RFC 8058), per-channel consent, frequency caps and quiet hours are enforced at send time — platform-wide, no matter which campaign or API call triggered the send. Deliverability is compounding, and the platform protects the compound.
The compliance machineryRevenue you can prove
Attach a goal to any journey or campaign and revenue is attributed to the message that drove it. Holdout groups measure what would have happened without you — so the number you show the CFO is uplift, not wishful attribution.
ROI, cohorts & holdoutsOne profile per customer — finally
Events from your site, shop and backend merge into a single contact profile in real time. Segments are live rules, not stale exports: a contact who qualifies at 14:02 is in the audience at 14:02.
How the CDP worksGDPR without the project plan
A data-subject request is one API call: full JSON export or irreversible anonymisation across every module. Retention policies enforce storage limits continuously, and the audit log already holds the paper trail when the regulator asks.
Export, erasure & retentionWhat to expect
From signup to steady state — concretely
This is what the first 30 days typically look like. Every point has a wiki guide or docs page showing you exactly how.
Day 1
Send something real
- Create an account and send your first SMS from the dashboard — no code, about five clicks.
- Get an API key and make your first API send in minutes with the quickstart.
- Import your suppression list from your previous provider before anything else — it protects your sender reputation from day one.
Week 1
Audience and channels in place
- Verify your email domain (SPF, DKIM, DMARC) with live DNS checks that tell you exactly what's wrong if a record fails.
- Import contacts from CSV — duplicates merge instead of multiplying — and build your first live segments.
- Put a lead form with double opt-in on your site and watch confirmed signups become contacts with recorded consent.
Month 1
Automation carries the load
- Welcome, abandoned-cart and win-back journeys run on the visual canvas — with goals attached, so each one reports its own revenue.
- The Monday digest lands in your inbox: sends, engagement, list growth, attributed revenue, and anything that needs attention.
- Guard rails are on: frequency caps, quiet hours and deliverability autopilot pull the brake faster than a human watching dashboards.
Try it
Build a journey in ten seconds
This is the real mental model of the canvas: add nodes, press play, watch a contact travel through. The actual builder adds A/B splits, wait-for-event nodes and revenue goals.
Start free in minutes
- No credit card
- EU data residency
- 6 channels, one API
- GDPR built in
New: Connect AI
Run the whole platform from Claude or ChatGPT
Connect your own AI assistant to your account: 44 customer-scoped tools that read, configure and — behind an explicit confirmation — operate WeZend in plain language. Segments from a sentence, migrations from a pasted CSV, journeys as reviewable drafts.
See how Connect AI worksUse cases
Built for your highest-stakes moments
The full palette
Everything the platform does — in writing
Five areas, one product. Every link leads to the documentation where the claim can be verified.
Six channels, one API
SMS, email, WhatsApp, voice, push and in-app share one send endpoint, one template system and one delivery report. Adding a channel is a parameter, not a project.
A real CDP underneath
Behavioural events, custom fields, computed traits, live segments, product catalog with recommendations, churn/CLV scoring — on the same profile your messages already use.
Automation that explains itself
Visual journeys with delays, branches and A/B splits; one-off campaigns with holdouts and automatic winner selection; per-node statistics so you see exactly where a flow leaks.
Data flows both ways
Stream events in from any system; push segments out to Meta, Google and TikTok as hashed audiences; sync profiles and events to your warehouse. WeZend sits in the middle of your stack, not at the end of it.
Run it like a grown-up
Scoped team roles, TOTP two-factor, API-key rotation with a grace window, audit trail, prepaid billing with auto-topup, and a weekly digest so the whole team knows the numbers.
Pricing
Pay for what you use
Free
Free
Everything to start — unlimited contacts, no card.
Growth
from €11/mo
For webshops sending real campaigns.
Business
from €54/mo
The full CDP — predictive scoring & attribution.
Scale
€134/mo
High volume with warehouse sync & your own carrier.
Stuck with another provider?
We've written down the actual procedures — what to export where, in what order, and what honestly can't come along. Suppressions first, parallel running, rollback that's just a config change.
The questions everyone asks before buying
How fast can we actually be live?
Your first SMS goes out minutes after signup — from the dashboard or the API. Production email takes as long as your DNS: add the SPF/DKIM/DMARC records we generate, and the built-in checker verifies them live. Most teams send their first real campaign within the first week.
What does it cost — really?
Prepaid balance, per-message rates by channel and destination, and your exact rates are always visible via the API — what it returns is what sends deduct. Plans add monthly quotas; pay-as-you-go has no subscription at all. No seat fees, no contact-count surprises hidden in fine print.
We already have contacts and unsubscribes elsewhere. Can we migrate safely?
Yes — and in the right order. Import your suppression list first (bulk import is built in), then contacts via CSV or an integration; duplicates merge on email/phone instead of multiplying. Consent state comes along where the source provides it, so you never message someone who already said no.
What happens when a carrier or vendor has problems?
The platform monitors every vendor's live delivery performance per destination. When a route degrades, sends fail over to the next-best route automatically, the incident is visible in vendor health, and messages that ultimately fail wait in a dead-letter queue for retry — they don't disappear.
Is our data locked in?
No. Full data export as structured JSON is one API call, usage exports as CSV, and warehouse sync can stream profiles and events to your own database continuously. An exit-friendly platform is a platform you can trust while you stay.
Do we need developers to use it?
Not for the daily work: campaigns, journeys, segments, templates and forms are all visual, and the wiki's animated guides walk through every flow click by click. Developers plug in where you want depth — the API covers everything the dashboard does, and an AI assistant can integrate it for you from our machine-readable docs.
Where does our data live?
In the EU. GDPR tooling is built into the product — export, anonymisation, retention policies and an audit log — not sold as an add-on. See the DPA and sub-processor list under legal.
One platform. Every customer interaction.
Replace your patchwork of messaging APIs, CDP and automation tools with a single engagement platform built for scale.
No credit card required · EU data residency · 99.99% uptime SLA