Webshop Support Bot
A shop assistant that reads your products and orders, shows an order only to the shopper who can prove it, files returns as requests for a person, and offers discounts only from your own code pools.
The problem
Most shop messages are the same few questions: is this in stock in my size, where is my order, can I send it back. They arrive at all hours, and each one waits for someone to look it up. A generic bot that guesses at prices or promises refunds is worse than no bot.
The outcome
How it works
The AI Chatbot has a shop mode that reads the catalog and orders your shop already sends to WeZend. Product answers carry prices, stock and sizes from that data, not from memory.
- Order status is gated. An order appears only to the shopper who gives the order number together with the phone number or e-mail it was placed with.
- Returns are requests. The bot checks your return window and tells the shopper how to return. A request becomes a note and a tag, and the conversation lands in your team's queue. The bot refunds nothing.
- Discounts come from your rules. You load the code pools, say in which situations a code may be offered, and set a daily cap and one code per person. The server decides, not the model.
- Back in stock. On SMS and e-mail conversations the shopper can ask to be told once when a product or size returns.
Anything the data does not cover is handed to a person in your Inbox. See the shop assistant guide for setup.
Connect your shop
Your catalog and orders reach WeZend from the shop you already run.
Set your rules
Return window, return instructions, discount pools, situations and caps.
Try, then hand over
Test real questions in the test console; whatever the bot cannot settle goes to your team.
Capabilities
AI Chatbot
Answers customers on SMS, WhatsApp, e-mail and a website chat from the text, files and pages you give it, hands over to a person when it cannot answer, and drafts for your approval where you want that.
Service Desk Inbox
Teams and routing rules, assignment, statuses with snooze, internal notes, canned replies, SLA targets counted in opening hours and an agent role that sees only the Inbox — for every channel in one place.
Frequently asked questions
Can the bot refund an order or change it?
No. A return becomes a request with a note and a tag in your team's queue, and a person decides what happens next.
What stops the bot from giving out discounts freely?
It can only offer a code from a pool you loaded, in a situation you allowed, within your daily cap and one code per person. The check runs on the server, not in the model.
One platform. Every customer interaction.
Replace your patchwork of messaging APIs, CDP and automation tools with a single engagement platform built for scale.
No credit card required · EU data residency · 99.99% uptime SLA